I'm getting a bill for my deceased mother. I returned her rental router and modem in Ap...

GetHuman398666's customer service issue with Comcast from June 2018

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The issue and preferred resolution, in GetHuman398666's own words:
I'm getting a bill for my deceased mother. I returned her rental router and modem in April. Let's stop billing a dead person for service that is cancelled!
I trust that Comcast will make this right and come up with a resolution that is fair.
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Comcast

Customer service issue
Reported by GetHuman398666
Jun 6th, 2018 - 12d ago
I have an issue with Comcast too
Not resolved
Seen by 1 customer so far
Similar issue to 178 others
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Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman398666 started working on this issue
Jun 6th 5:04pm