I am trying to cancel service for *** E. Erie Street, Unit ****, Chicago, IL, Account...

GetHuman-rplefeve's customer service issue with Comcast from June 2018

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The issue in GetHuman-rplefeve's own words
I am trying to cancel service for *** E. Erie Street, Unit ****, Chicago, IL, Account ***** **** **** ****. The account is in my wife's name. She had a stroke and is in ICU in Milwaukee. I had a previous chat with someone at Infinity and she told me to go to a website with the words, Forms*cancel service. I went there but I don't know my wife's user name or password and her cell phone is off - she can't speak as she is awaiting open heart surgery after having a stroke. I was told to go to that site, fill out the form and turn the equipment in to a store. I don't have a copy of that chat but the person said she would make notes about this. My wife worked in Chicago, rented an apartment there and came home to Wisconsin on the weekends. I am having her furnishings removed this Saturday and need to terminate the account and turn in the Comcast equipment. Please help.**Ron LeFever
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Comcast

Customer service issue
Reported by GetHuman-rplefeve
Jun 5th, 2018 - a yr ago
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Seen by 3 customers so far
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Timeline
GetHuman-rplefeve started working on this issue
Jun 5th, 2018 3:45am