Internet bill is extremely high something has changed without my prior approval

GetHuman750162's customer service issue with Comcast from June 2018

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Name on account, Billing Address, Last four of social security, and Account PIN
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The issue and preferred resolution, in GetHuman750162's own words:
The problem I ran into: Internet bill is extremely high something has changed without my prior approval
I trust that Comcast will make this right and come up with a resolution that is fair.
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Comcast

Customer service issue
Reported by GetHuman750162
Jun 4th, 2018 - 2 mons ago
I have an issue with Comcast too
Not resolved
Seen by 2 customers so far
Similar issue to 625 others
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Timeline
GetHuman750162 started working on this issue
Jun 4th 9:54pm