Comcast Customer Service Issues

Hello, my name is Angelica H. and I had a Comcast Business account. I was promised a refund, but when talking to Julie, she said no charges or credits would happen. I canceled in October last year, but the account was only closed on 4/04/[redacted]. Several representatives assured me no closing fees. Amanda or Ashley credited me $[redacted] as I hadn't used the account. Different reps said I'd get a refund, either by check or back to my card, but nothing appeared in April when I called. Despite assurances, bills kept coming. I'd like to know why this happened and why I was misinformed. Emailing is easier for me due to work hours.

I need to have my services restored. I spoke with a representative who informed me that I have until May 20 to pay $[redacted].?? I can request a 10-day extension and also ask for a supervisor to grant a 3-4 day extension, allowing me 14 days to pay my bill. I have 2 defective adapter boxes with the serial numbers ending in [redacted] and [redacted] that I am returning to the store. My services have been interrupted for the past 7 days, causing inconvenience to my family and me. After speaking with multiple representatives, the last one mentioned something about "infitnetij." I urgently need my services restored and find it unprofessional to be informed again about the due date for my bill resulting in service interruptions. Please reach me at [redacted] for immediate resolution of these issues. I would like to speak to a supervisor. Thank you.

I have contacted Comcast three times regarding my inability to pay my bill by the 8th, as it was due, due to other financial obligations. Despite explaining my predicament, I spoke to multiple representatives who were unhelpful and insisted on the past due payment being made. I informed them I could pay by the 15th when I received my next paycheck, but my services were still disconnected. A supervisor mentioned she would reconnect my services on the 15th if the full amount was paid, which I agreed to, but my services remain disconnected. I'm frustrated as I feel my situation was not considered. Please address this matter promptly.

Dear Brain Roberts, I am reaching out to address an ongoing issue that your staff has been unable to resolve for two months now. On March 19, [redacted], I initiated a service call due to a lack of internet connectivity at my residence. Despite being assured on three separate occasions that the problem would be fixed within 48 hours, I am still without internet after two months. The latest technician mentioned a negative 13 reading at the outside box. As a loyal customer of 20 years, I have never encountered such prolonged service disruptions. I am seeking your assistance in resolving this matter promptly. For email correspondence, please reach me at [redacted] Sincerely, J. Williams

This morning, there was a power outage due to an accident. When the power returned two hours later, our Internet connection was lost. Despite multiple attempts to troubleshoot by resetting, unplugging, and resetting both the router and modem, the issue persists. I am unable to fix it on my own. Reconnecting is crucial as my daughter relies on the internet for online schooling and has been unable to access it all day.

I subscribed to the internet coverage for 12 months at $19.99. Payment was deducted on May 23rd, starting a new billing cycle on May 24th. However, I was informed today that I exceeded my data limit and would be charged for additional usage. I was unaware of any data limit, let alone surpassing it in one day. I tried calling for clarification, but struggled to communicate with representatives from the Philippines and the US who couldn't assist with billing, as they were for the protection plan. I need to know whom I should contact for help with my billing issue.

I am displeased with the unprofessional wiring job done by a Comcast technician at my home. The cable wire was haphazardly wrapped around a downspout and a powerline connecting electricity to neighboring buildings. The wire has disconnected from the power line and is now in another yard and in a parking lot behind my building. Despite speaking with two agents and two supervisors, Marvin and Victor, I was put on hold for over 2 hours and informed that a technician would come on Saturday. Requesting to speak with a manager, I was met with resistance. After insistence, another manager scheduled an appointment for the next day between 1 and 4. When inquiring about escalating the issue within the company, he said no one was available. I intend to email the company with pictures of the downed wires. Unfortunately, the conversation was unhelpful and the manager's attitude was unprofessional.

I received a call from Comcast stating that my internet usage exceeded the limit. I initially chose a package to reduce my bill. When I contacted customer service in the Philippines, they explained that my plan was a temporary promotion that expired, and now I have a data cap. They offered me an unlimited plan for an additional $50 - which seems unreasonable since I used to receive more TV channels for the same cost. I was never informed about the promotional package status change or the data cap. I recently contacted Comcast in April, but no one mentioned these changes, and my online account still shows the old package information I signed up for.

I work in the equipment salvage industry and recently acquired a TG1682G wifi modem resembling the one provided by Comcast. When I tested this salvage modem by replacing my Comcast modem, my service was suspended due to an unpaid bill associated with Comcast. To resolve the issue, I switched back to my original Comcast modem and everything is now functioning properly. Is there a way for me to provide you with the modem's numbers so you can check if it is linked to a Comcast account with an outstanding bill?

I was billed for services in August and September of last year, but my services did not work correctly until October 8th. Despite being promised credits for these issues over the phone, I have not received them. Additionally, I was promised credit for the inconvenience caused by the automated system turning off my services before the scheduled payment arrangements were due, which I also did not receive. For the third month in a row this year, my services have been turned off because a phone representative failed to set up my payment arrangements as promised and did not provide the credits guaranteed. I am frustrated by the lack of follow-through and honesty from the company's phone representatives. I am seeking immediate resolution to these issues, proper compensation, and a functional service as originally promised. If these problems persist, I am willing to return the equipment and request the erasure of any outstanding balances on my account, including early cancellation fees, once the local office reopens after the holiday.

After multiple recorded calls to the regular Comcast customer service number over a 45-day period, I am extremely frustrated and need to speak with someone knowledgeable. I have been dealing with incorrect bills and a plan change made on 4/15/18 to internet only, yet I am still being billed for my previous cable plus internet service. Despite numerous calls to customer service and being transferred to different departments, the issue remains unresolved. It is disheartening to think about having to call them again to address this ongoing problem that has persisted for nearly two months.

After numerous documented calls to the regular Comcast customer service number over a several-day period, I am thoroughly frustrated. I need to speak with someone competent who can address my concerns. The issue involves inaccurate bills and a recent plan change made on [redacted] to internet only. Despite my multiple attempts to resolve this by contacting customer service, including being transferred between departments and reiterating my situation, the problem persists. The thought of having to call again after nearly six months of dealing with this issue is distressing. I am hopeful that Comcast will rectify the situation and provide a fair resolution.

I have been without cable and internet service since mid-March [redacted]. Despite multiple technicians visiting, they have not been able to access the upstairs area where the wires were damaged. The technician from May mentioned someone would reach out, but that never happened. In April, I informed the billing department I wouldn't pay until service resumed and requested a credit for the downtime. Now, I am pushed back to billing, claiming they disconnected my service, which is absurd as I have no service to disconnect. They insist I settle the bill before the issue is addressed. Considering switching providers unless this is resolved. I refuse to pay for service not rendered and have considered legal action. I urgently seek assistance with this matter. Thank you.

My TV screen went black with no sound. I contacted Comcast, and the technician had me try various troubleshooting steps that didn't work. She promised to send a new remote as she suspected it was the issue, even though the remote was only two months old. She mentioned a technician would call within an hour, but no one did. After following up, I ended up with the same technician who suggested my TV needed replacing without fully understanding the problem. When questioning the lack of technician callback, she admitted she forgot to check the availability. I requested to speak to a supervisor, who had me try more steps with no success until suggesting to unplug and plug the TV back in, which surprisingly fixed the problem in seconds. The process was frustrating and I'm disappointed with the company's initial approach to resolving the issue.

I am seeking to cancel service for [redacted] E. Erie Street, Unit [redacted], Chicago, IL, under Account #8[redacted] 1[redacted]. The account is registered in my wife's name. Unfortunately, she is currently hospitalized in ICU in Milwaukee following a stroke. I previously spoke with a representative from Infinity who directed me to a website with a cancellation form. However, I do not have access to my wife's login credentials as she is unable to communicate due to her medical condition. The representative mentioned making notes of our situation. My wife resided in Chicago for work and would come home to Wisconsin on weekends. I need assistance with terminating the account as her belongings are being removed this Saturday. I am also required to return the Comcast equipment to a store. Please provide guidance. Thank you. -Ron LeFever

Subject: RE: Business Account #[redacted][redacted] Hi Eric, I am willing to switch your internet speed back to Deluxe 75 as requested. When your speed was updated to Deluxe [redacted], the promotional rate ended once you changed tiers. To revert to the promotional price, you'll need to sign a two-year agreement. Unfortunately, this is the only way to secure that rate again. Thank you, Michael

Thank you for addressing the check refund reissue process. I have Jpg images of the letter and the original refund that I need someone to review. Unfortunately, the account number for my time in Apt. 2 at 26 Sunset Drive seems to be missing. I lived briefly in Apt. 2 before moving to Apt. 3. I appreciate your help in reissuing my refund. The check's account number is: xxxxxxxxxx5306, dated 12/3/[redacted], for $37.30. I am currently residing in Gig Harbor, WA. My new Comcast account number for this address is: Account xxxxxxx [redacted].

I have contacted your company multiple times regarding the same issue. I spoke with representatives Barbe023 and Batis518 in April and May [redacted]. I was assured three months of free service for an upgrade and a $25 credit for the inconvenience. It's frustrating to spend 30 to over 53 minutes on the same issue that should have been resolved initially. I am seeking information on reaching your Corporate Office after one employee claimed not to know the company President. Today, June 6, [redacted], I talked to Felix who offered three months of HBO and a $5 credit, contrary to what was noted on my account. Despite Felix's excellent service, the matter from ticket number #[redacted]44 issued in May with the promise of a credit remains unresolved after several contacts with your company. As a loyal customer for over 20 years, I expect better treatment. I will send this email to your address and continue my search for the President's contact details. Thank you, Cynthia W.

This is my fourth attempt to resolve an issue with the telephone pole causing damage to my home's services. The electric company has already fixed the electrical service. Now waiting on Comcast to do the same but they have not shown up or contacted me. As a loyal customer, this lack of service is disappointing. I'm reachable at [redacted] to discuss the matter. Thank you. -Brian A. S.

I've made multiple calls to correct my bill but have had no success. Each time I spoke to Asian customer service representatives, I was assured the issue would be fixed, but it hasn't been resolved. The noise in the background during the calls has been disruptive, making communication difficult. I've been a loyal customer of Comcast for years at this and a previous address. In my last conversation, a representative promised to remove a charge of $60; however, I couldn't make the payment that same day due to issues with the automated system. I hope my payment history can be reviewed to acknowledge my long-standing loyalty. I'm disappointed in the quality of customer service and wonder why Comcast doesn't have representatives in our own country. If the $60 charge isn't credited back to my account, I may consider taking my business elsewhere. Sincerely, Peggy L.