Despite multiple efforts to fix (including unplugging both Comcast boxes and having Com...

GetHuman638330's customer service issue with Comcast from April 2018

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The issue in GetHuman638330's own words
Despite multiple efforts to fix (including unplugging both Comcast boxes and having Comcast send a reset signal last night), our Comcast Box appears to be “frozen”, our controller can turn the TV on and off* it can also adjust the volume and mute. However, nothing happens when you hit any other button and the screen is frozen on one channel with a frozen image....oddly, we do get audio for the frozen channel (NESN)...please help!
GetHuman638330 did not yet indicate what Comcast should do to make this right.
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Customer service issue
Reported by GetHuman638330
Apr 28th, 2018 - a yr ago
I have an issue with Comcast too
Not resolved
Seen by 13 customers so far
Similar issue to 22529 others
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GetHuman638330 started working on this issue
Apr 28th, 2018 8:45pm