the cable box SN is connected to another account - upgrade my cable box - I am disabled

GetHuman608369's customer service issue with Comcast from April 2018

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Help with my Comcast issue
Before contacting them, items GetHuman608369 may need:
Name on account, Billing Address, Last four of social security, and Account PIN
GetHuman608369's next move: have a Comcast rep call.
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The issue and preferred resolution, in GetHuman608369's own words:
upgrade my cable box ... the cable box SN is connected to another account
I am disabled
A month free
Help with my Comcast issue
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id like to get another cable boxCable box not working. No blue light. Says it is connecting but is notCable on my second box no Signal
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Comcast

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Customer service issue
Reported by GetHuman608369
Apr 18th, 2018 - 3 mons ago
I have an issue with Comcast too
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Seen by 2 customers so far
Similar issue to 3997 others
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Timeline
GetHuman608369 started working on this issue
Apr 18th 5:01pm