My Customer service issue with Comcast from April 2018

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Help with my Comcast issue
Before contacting them, items GetHuman-nekahmas may need:
Name on account, Billing Address, Last four of social security, and Account PIN
GetHuman-nekahmas's next move: have a Comcast rep call.
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The issue and preferred resolution, in GetHuman-nekahmas's own words:
I was trying to do something, and ran into a problem.
Receiving a new X* remote
Help with my Comcast issue
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Comcast

Old remote
Customer service issue
Reported by GetHuman-nekahmas
Apr 17th, 2018 - 3 mons ago
I have an issue with Comcast too
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Seen by 1 customer so far
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Timeline
GetHuman-nekahmas started working on this issue
Apr 17th 12:37am