This is an emergency. My internet speed is so slow I can't do my work. I called Comcast, asked for a call back, and when I got it, I was told to press * and then got total silence.

GetHuman5172123's Service problem issue with Comcast - Xfinity Home Security Systems from August 2020

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The issue in GetHuman5172123's own words
Work through online training sessions. ... NOTE: My problem has nothing to do with Xfinity Home Security Systems. It concerns internet service speeds.**I'm getting internet download speeds of between *.* and * Mbps—so slow that I lost video throughout a virtual reunion on Friday and I can't interact with training sessions at my university. My upload speeds have been about * Mbps. This is totally unacceptable. I should be getting speeds of ***-*** Mbps.
Improve my internet speed to the range I'm paying for.
since Comcast entered our area decades ago
I've been monitoring my internet download speeds and they're consistently ** to *** times slower than they should be.
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Comcast - Xfinity Home Security Systems

Internet
Service problem issue
Reported by GetHuman5172123
Aug 17th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 64 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman5172123 started working on this issue
Aug 17th, 2020 6:10pm
GetHuman5172123 indicated the issue is not fixed yet.
Aug 17th, 2020 10:33pm
GetHuman5172123 indicated the issue is not fixed yet.
Aug 17th, 2020 10:34pm

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