The change to fiber optics has cost me more time and money. I can no longer record show...

GetHuman372537's customer service issue with Comcast - Xfinity Home Security Systems from August 2018

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The issue in GetHuman372537's own words
I was trying to watch a show I had recorded. ... The change to fiber optics has cost me more time and money. I can no longer record shows. They switch me to on demand and force me to watch commercials. This renders the record service useless. They also are trying to charge me for a show I recorded and watched several episodes free of charge. Then they started charging me for every other episode. They refuse to remove the charges, so I have not been able to see my show. This is being done even though the reps have all conceded that I am correct and should not have to pay to watch my recordings.
I have already paid for the show and the ability to record it free of charge.
Removing the charges
I have tried to speak to everyone possible
I have an issue with Comcast - Xfinity Home Security Systems too
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Comcast - Xfinity Home Security Systems

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Customer service issue
Reported by GetHuman372537
Aug 22nd, 2018 - 3 mons ago
I have an issue with Comcast - Xfinity Home Security Systems too
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Seen by 2 customers so far
Similar issue to 30 others
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Timeline
GetHuman372537 started working on this issue
Aug 22nd 2:58am