I purchased a pair of boots for my son-in-law for his birthday. The numbers on the insi...

GetHuman1694711's customer service issue with Columbia Sportswear from December 2018

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The issue in GetHuman1694711's own words
I purchased a pair of boots for my son-in-law for his birthday. The numbers on the inside of the tongue are:************Men's Bl****-*** (WIDE)*USA **.****** SWL **** ****Three of the cloth eyelets on each boot are broken. I have not been able to locate a cobbler who can repair this. I would appreciate it very much if you could tell me where to take these for repair. If this is not possible, would you please replace these boots? They are not very snow or water proof when there are gaps in the lacing. Thank you very much. *Respectfully,*Wilma Wachowiak
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Columbia Sportswear

Customer service issue
Reported by GetHuman1694711
Dec 5th, 2018 - a mon ago
I have an issue with Columbia Sportswear too
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Seen by 3 customers so far
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Timeline
GetHuman1694711 started working on this issue
Dec 5th, 2018 2:29pm