Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lkwsk_db may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-lkwsk_db's own words
Columbia replaced a jacket for me last year because of a broken zipper that could not be fixed. I love the jacket that I received and was very appreciative of their return policy. Unfortunately, I left it in the car with my dog that suffers from separation anxiety and she chewed on it. I am not able to bring myself to look at the damage but my sister thought it could be fixed. I understand that this WILL NOT be Columbia's responsibility but I love the coat and I would rather have it repaired than go to the landfill. I have read that Columbia will repair abused items at a reasonable cost to the customer and I would like to go that route. Please contact me via email so I know the route to take to get the repair handled. Thank you very much.
GetHuman-lkwsk_db did not yet indicate what Columbia Sportswear should do to make this right.
I have an issue with Columbia Sportswear too
How GetHuman-lkwsk_db fixed the problem
We are waiting for GetHuman-lkwsk_db to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.