Columbia replaced a jacket for me last year because of a broken zipper that could not b...

GetHuman-lkwsk_db's customer service issue with Columbia Sportswear from November 2018

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The issue in GetHuman-lkwsk_db's own words
Columbia replaced a jacket for me last year because of a broken zipper that could not be fixed. I love the jacket that I received and was very appreciative of their return policy. Unfortunately, I left it in the car with my dog that suffers from separation anxiety and she chewed on it. I am not able to bring myself to look at the damage but my sister thought it could be fixed. I understand that this WILL NOT be Columbia's responsibility but I love the coat and I would rather have it repaired than go to the landfill. I have read that Columbia will repair abused items at a reasonable cost to the customer and I would like to go that route. Please contact me via email so I know the route to take to get the repair handled. Thank you very much.

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Columbia Sportswear

Customer service issue
Reported by GetHuman-lkwsk_db
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 42 others
0 customers following this


GetHuman-lkwsk_db started working on this issue
Nov 27th, 2018 5:50am

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