SEE BELOW:**From: *****@***.com*Sent: Friday, January *, **** **:** PM*To: Cole Haan Cu...

GetHuman1905580's customer service issue with Colehaan.com from January 2019

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SEE BELOW:**From: *****@***.com*Sent: Friday, January *, **** **:** PM*To: Cole Haan Customer Service******@***.com******@***.com*Subject: RE: Customer Service Inquiry***Cole Haan Customer Service:**In order to document my attempts to communicate concerns regarding my Cole Haan order, all communication will be in writing. This email is to document that a response has not been received within ** hours. **Regards,**Katie Sanders**Hide quoted text*On Jan *, **** **:** AM, Cole Haan Customer Service ******@***.com* wrote:*Thank you for contacting Cole Haan Customer Service. Our team will be in touch within ** hours. We look forward to assisting you. You may also view our FAQ's for further assistance. If you need us in the meantime, feel free to call *-***-***-****, ** hours, * days a week.***From: *****@***.com*Sent: Thursday, January *, **** **:** PM*To: Cole Haan Customer Service******@***.com******@***.com******@***.com*Subject: RE: Customer Service Inquiry***Re: Order WCH***********To Whom It May Concern:**This is a fine example of poor customer service. This does not excuse Cole Haan for failing to fulfill my order using ShopRunner, which is a paid subscription service, and shipping my order UPS Ground. I want Cole Haan to take responsibility instead of using the holiday season as a scapegoat. **Please advise how Cole Haan intends to rectify this situation. Again, I pay ShopRunner for it's services and Cole Haan did not fulfill the order in accordance with it's partnership agreement with ShopRunner.**Regards,**Katie Sanders*(***) ***-******Hide quoted text*On Jan *, **** *:** AM, Cole Haan Customer Service ******@***.com* wrote:*Dear Katie,** **Thank you for contacting Cole Haan Customer Service.** **We apologize for the inconvenience. We see that it does say free *day shipping. Due to the holiday season and our high order volume, orders are backed up.** **Again, thank you for contacting us. Pleasise let us know if we can assist with any further questions or concerns.** Warm Regards,** **Sherica** **Cole Haan Customer Service**www.colehaan.com*****-***-******Available ** hours a day* * days a week** ***-----Original Message-----*From: *****@***.com *mailto:*****@***.com* *Sent: Wednesday, January **, **** *:**:** PM*To: Cole Haan Customer Service*Subject: Customer Service Inquiry*** **WOMEN*MEN*SALE***Order Number ***Contact Us Form*Name * Katie Sanders**Email * *****@***.com**State * WA**Topic of interest * Order Status**Comment * Good Afternoon, I recently placed an order with Cole Haan using Shop Runner to obtain *nd Day shipping. I've noticed that my order will not arrive until ********** even though my order was placed **********. I contacted Shop Runner who advised that the order was shipped UPS Ground and, since Cole Haan is responsible for physically shipping the order, to contact Cole Haan to rectify this oversight. Please advise. Thank you, Katie Sanders Order * WCH********* (***) ***-******Thank you for contacting Cole Haan Customer Service. Our team will be in touch within one business day. We look forward to assisting you. You may also view our FAQ's for further assistance. If you need us in the meantime, feel free to call *-***-***-****, ** hours, * days a week. .
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Colehaan.com

Customer service issue
Reported by GetHuman1905580
Jan 5th, 2019 - 4 mons ago
I have an issue with Colehaan.com too
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Seen by 3 customers so far
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GetHuman1905580 started working on this issue
Jan 5th 9:30pm