I had to change my phone number so I went into the app to update it and it wouldn't let...

GetHuman-kortneda's Account Access issue with Coinbase from March 2021

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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-kortneda's own words
I had to change my phone number so I went into the app to update it and it wouldn't let me it said I had to do an ID verification again so I did that and then it said it would take ** to ** hours for it to process and that has been almost a month ago I have tried to log in several times but it wants to send me a two package filled out multiple forms on the website for the customer service helps stuff and I have received an automated email back every time telling me that you will be with me shortly and that's been almost a month ago and I'm not received one reply from y'all and I have money in my account that I need to get out and now I have no way to get into my account because it won't let me log in and I can't get anybody to respond to me

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Coinbase

Account Access issue
Reported by GetHuman-kortneda
Mar 31st, 2021 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 3695 others
0 customers following this
Items needed
Account name
Account email
Account phone number
Government issued photo ID

Timeline

GetHuman-kortneda started working on this issue
Mar 31st 5:02pm
GetHuman-kortneda indicated the issue is not fixed yet.
Mar 31st 9:32pm