I have been trying to sign in to Coinbase for several days. They asked me for a photo I...

GetHuman-soundbod's Account Verification issue with Coinbase from December 2020

Help with my Coinbase issue
First: share to improve GetHuman-soundbod's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-soundbod may need:
Account name, Account email, Account phone number, and Government issued photo ID
The issue in GetHuman-soundbod's own words
I have been trying to sign in to Coinbase for several days. They asked me for a photo ID several days ago to verify my account and I later received an email saying the account has been verified and I should be able to access it. However when I go their page I am sent a text with a code for their two-step verification and it does not recognize the device (my new iphone) that they are sending the code to, and thus will not verify my account.

GetHuman-soundbod did not yet indicate what Coinbase should do to make this right.

How GetHuman-soundbod fixed the problem

We are waiting for GetHuman-soundbod to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Coinbase's attention and get better help faster. Tap below to get started.
Having Coinbase issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Coinbase

Account Verification issue
Reported by GetHuman-soundbod
Dec 8th, 2020 - a year ago
Not resolved
Seen by 19 customers so far
Similar issue to 2090 others
0 customers following this

Timeline

GetHuman-soundbod started working on this issue
Dec 8th, 2020 7:32pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies