I have been trying to sign in to Coinbase for several days. They asked me for a photo I...

GetHuman-soundbod's Account Verification issue with Coinbase from December 2020

Help with my Coinbase issue
First: share to improve GetHuman-soundbod's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-soundbod may need:
Account name, Account email, Account phone number, and Government issued photo ID
The issue in GetHuman-soundbod's own words
I have been trying to sign in to Coinbase for several days. They asked me for a photo ID several days ago to verify my account and I later received an email saying the account has been verified and I should be able to access it. However when I go their page I am sent a text with a code for their two-step verification and it does not recognize the device (my new iphone) that they are sending the code to, and thus will not verify my account.

GetHuman-soundbod did not yet indicate what Coinbase should do to make this right.

How GetHuman-soundbod fixed the problem

We are waiting for GetHuman-soundbod to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Coinbase's attention and get better help faster. Tap below to get started.
Having Coinbase issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Account Verification issue
Reported by GetHuman-soundbod
Dec 8th, 2020 - 3 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 2090 others
0 customers following this


GetHuman-soundbod started working on this issue
Dec 8th, 2020 7:32pm