I clicked on my app like I always do and it said I had to find in period I can't rememb...

GetHuman-mariehee's Hacked Account issue with Coinbase from April 2020

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Before contacting them, items GetHuman-mariehee may need:
Account name, Account email, Account phone number, and Government issued photo ID
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-mariehee's own words
I clicked on my app like I always do and it said I had to find in period I can't remember my password so and I really went to reset it I was given a verification code. This code was rejected by your system twice. I tried to find in again and was told my device was not trusted and I couldn't try for ** hours. I tried to call your system about having my account compromised and was told given a verification code that again was rejected. You keep giving me verification codes that you will not verify. I'm a little crazy at this point

GetHuman-mariehee did not yet indicate what Coinbase should do to make this right.

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Coinbase

Hacked Account issue
Reported by GetHuman-mariehee
Apr 22nd, 2020 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1166 others
0 customers following this

Timeline

GetHuman-mariehee started working on this issue
Apr 22nd, 2020 2:39pm

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