Someone accessed my email account and changed my Coinbase password.

GetHuman4114500's Hacked Account issue with Coinbase from December 2019

Help with my Coinbase issue
First: share to improve GetHuman4114500's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4114500 may need:
Account name, Account email, Account phone number, and Government issued photo ID
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4114500's own words
The problem: Someone accessed my email account and changed my Coinbase password.

GetHuman4114500 did not yet indicate what Coinbase should do to make this right.

How GetHuman4114500 fixed the problem

We are waiting for GetHuman4114500 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Coinbase's attention and get better help faster. Tap below to get started.
Having Coinbase issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Coinbase

Hacked Account issue
Reported by GetHuman4114500
Dec 18th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 886 others
0 customers following this

Timeline

GetHuman4114500 started working on this issue
Dec 18th, 2019 2:26am