Coinbase Customer Service Issues

I connected my bank and debit card accounts to my Coinbase profile, both linked to the same checking account. I encountered two problems: I mistakenly made a purchase with insufficient funds, which was quickly resolved, and there's a 4-5 business day transfer time for bank transactions. Due to this, my account was placed on a 14-day hold before I could move my BTC to my wallet for security. I'm hoping that speaking with a representative could speed up the 14-day hold. There's an online shop I like with a 50% off sale that exclusively accepts bitcoin.

I opened an account with Coinbase through the app, where I loaded some money to purchase $[redacted] worth of BTC. After deducting fees, I had $[redacted] remaining. However, a hold was placed on my funds for 14 days. A day before the hold was supposed to be lifted, my account was hacked. I have been trying to reach out to Coinbase via phone calls and emails to resolve this issue to no avail. It's been frustrating not being able to get any help in retrieving my account and BTC. Please assist me in regaining access to my account. Thank you. - Jeff Email: [redacted] Password: Larajefferysweetus2 Note: My information on the account has been changed by someone else.

I need assistance with fixing this ongoing issue. Despite verifying my identity multiple times and receiving email confirmations of the verification, the system keeps asking me to verify my identity repeatedly when I try to make a purchase or perform any other tasks. I have noticed others facing the same problem. It is frustrating that there is no direct phone number available to contact customer support, only automated services. When attempting to seek help online, the instructions are unclear and lead back to verifying identity, even after submitting my driver's license as requested. This problem has persisted for weeks, and I am unsatisfied with the service. Please resolve the issue promptly or refund my money. Your cooperation is greatly appreciated.

Yesterday, I made a payment of [redacted] pounds from my bank to bitcoin. The payment is currently pending. My bank has confirmed the availability of funds and advised me that the delay is on bitcoin's end. The recipient is waiting for this payment urgently. I was expecting the transaction to go through overnight, but as of this morning, it's still pending. Kind regards, Darren Widdowson.

Unauthorized transactions have been made from my personal checking account, totaling $[redacted] and $[redacted]. I proceeded to open a fraud case to address this issue. Coinbase placed a temporary hold on my account to investigate. Fortunately, my bank refunded the disputed amounts. I received closure emails from Coinbase instructing me to log in. Despite multiple attempts, I have been unable to access my account. Numerous emails to customer support have gone unanswered, some even returned. Phone calls have been fruitless in reaching a resolution. I simply wish to withdraw the $[redacted] originally in my account before the hold was placed. Best, K.

Hello. I am from the US, and I'm interested in signing up on your site. Could you please provide me with updated information on all the fees associated with buying and selling coins? I've come across some outdated figures from [redacted] on other websites. Could you also clarify the storage fees for holding coins or cash in your wallet? I have a few questions on how gains and losses are reported: 1. Are the fees included in calculating gains and losses? 2. Will you report gains and losses to the IRS, or is that my responsibility? Additionally, I’m curious if there are charges for ACH transfers from my US bank account. If so, what are the fees, and how long does it take for you to process these transfers? Thank you.

I've been struggling to reach a representative at Coinbase and have been locked out of my account. Despite multiple emails, I haven't received a satisfactory solution. I need a UK telephone number to speak with a live person. The current number for Coinbase UK hasn't been helpful, with frustrating recorded messages. I would appreciate a direct line to a UK director at Coinbase.

I recently tried to access my Coinbase account after a few weeks and encountered issues with the 2-factor authentication (2FA) codes from Google Authenticator. I have tried multiple codes but keep receiving an "invalid code" message. I attempted to troubleshoot by reinstalling both Microsoft Authenticator and Google Authenticator apps, but the problem persists. I believe I have the secret seed code saved from when I set up Google Authenticator. The troubleshooting steps advise using an old code, but I don't recall any. I am unable to access my account to disable the authenticator feature and switch back to receiving codes via text. Despite trying to contact Coinbase by phone, I was directed to email support due to high call volumes. I am frustrated and seeking assistance to regain access to my account. Thank you.

I've entered the two amounts deposited into my bank account, but I keep receiving a message saying I've reached the maximum number of attempts. I removed the card, waited two days, found the deposits again, and re-entered the amounts, but encountered the same issue. I was advised in a message to wait 24 hours and try again. I need a representative to contact me. Additionally, I'm unsure how to transfer money directly to my Coinbase Wallet in order to send funds to another Coinbase account holder. My number is [redacted] in the USA.

My account was hacked on 10/2/[redacted], and I reported it to Coinbase immediately. I received case number [redacted]2 and was instructed to change my password. However, I haven't heard anything further from Coinbase regarding the status of my case. I am concerned because they are attempting to withdraw funds from my investments to cover unauthorized transactions. I followed all of Coinbase's instructions but am locked out of my account until the investigation is complete. I also made a purchase on 10/4/19 that I need to transfer to a wallet. I have been unsuccessful in contacting anyone through the phone number [redacted]. I would appreciate an update on my case or guidance on how to proceed. Thank you, Theresa.

I deposited $15 into my account on Sunday using bank transfer. My bank confirmed the transaction as completed, yet my deposit is still on hold at Coinbase. There seems to be no valid reason for this delay as my bank transfer has cleared. Please release my funds promptly.

I'm having trouble logging into my Coinbase and Coinbase Pro accounts because my account got locked. I mistakenly sent over $[redacted] worth of XLM from my Coinbase account to my Coinbase Pro account, but I used the wrong memo. I believe I typed a six instead of an eight. I would appreciate it if the transaction could be credited back to my Coinbase account or to my Coinbase Pro wallet. Thank you in advance for any assistance you can provide.

I have around $24,[redacted] in my Coinbase account for trading Bitcoin. However, I recently received news that my mom was in a serious car accident in Florida and I need to fly there immediately to take care of things. In this urgent situation, I require access to a large portion of the funds in my Coinbase portfolio to cover the expenses. Originally, I had planned to split the funds, but due to the circumstances, I need to withdraw $15,[redacted] to ensure I have enough money for travel and arrangements. I have converted the amount into USD to make it easier to access. I would greatly appreciate any assistance in expediting this process so I can focus on my family during this difficult time.

I haven't accessed my Coinbase account in over a year. Recently, my Authy app disabled the old setup according to an email I found. I have my username, password, and recovery key, but I don't have the Authy verification token. Creating a new one requires verifying my identity, which I tried with my passport and driver's license. However, the names on these IDs only have one of my middle names, causing an error on Coinbase. I'm considering changing my name to include the additional middle name possibly used, but I'm unsure. I'd like to speak with someone about this. Please contact me at the email provided. Thank you.

Good morning, On 10/25/[redacted], I deposited $[redacted] into Coinbase and used that money to purchase over 22,[redacted] XRP. However, my account only showed a little over 20,[redacted] XRP when I tried to withdraw tonight. Despite sending two emails about the missing XRP, my cases were closed without a response or resolution. I deposited an additional $[redacted] to buy more XRP but want to clarify this was a separate transaction from the one on 10/25/[redacted]. I have made multiple XRP purchases on Coinbase recently and am worried about discrepancies in my account. I kindly request your assistance in crediting back the missing XRP to my account. Thank you, ~Amy

Subject: Issue with Opening a Coinbase Account Dear Support Team, I'm reaching out regarding the recent communication about my Coinbase account. It appears that after a review, I am unable to proceed with using Coinbase for purchasing cryptocurrency or utilizing deposit services. Unfortunately, I am also unable to add any payment methods as per the information received. I understand the security measures in place and respect the decision made. While I cannot access brokerage features via the banking relationship, I appreciate being able to transfer my existing balance to an external address and withdraw any remaining fiat to my linked bank account. Thank you for your assistance and understanding of the situation. I apologize for any trouble caused. Best regards, Kimberly M.

I'm having difficulty accessing my Coinbase account after losing my Google authentication. I followed the instructions to recover it and received an email confirming my account was ready, but I'm still unable to log in and reset the authentication. I've attempted to contact support at [redacted]0 over the past day, but it's only been a recording. Despite trying different prompts, including prompt 3, I've not been able to speak with a representative as the call ends with information being provided, leading to a dead end.

I'm having trouble accessing my Coinbase wallet, which holds a substantial amount of money. Unfortunately, I did not write down the recovery phrase required to log back in. I have reached out to them via email with attached screenshots of the issue but have only received vague responses. Calling them has been unsuccessful as I keep receiving a high volume message prompting me to contact them via email. I urgently need to speak with someone over the phone to resolve this matter. I am feeling frustrated and upset about this situation.

I forgot to write down my recovery phrase for my Coinbase wallet, and now I am unable to log in as it is the only way to do so. I did not receive any warning about this before logging out. I have been trying to contact Coinbase via telephone for the past 5 days, calling every hour but have been unsuccessful. The automated message directs me to email [redacted] because no agents are available due to high call volume. Responses to my emails have been irrelevant to my issue, and now they have stopped responding altogether. This situation is concerning as I recently deposited a significant amount of bitcoin, which was intended for my rent. If I cannot recover my funds, I risk losing my house. I am exploring all avenues to reach Coinbase, even considering a trip to their headquarters. I have also lodged a complaint with the BBB.

I have encountered an issue with my Coinbase wallet on my iPhone 7 Plus. The only way to log in is through my recovery phrase, which I did not write down and now cannot access my wallet. Despite attempting to contact Coinbase via email and phone, I have not received any assistance. Their automated system directs me to email support, which has been unhelpful. I am concerned about the significant deposit I made, which was my rent money. Facing eviction, I am desperate for a solution. If anyone knows of a contact number for Coinbase or lives near their headquarters in San Francisco or Sacramento, any help would be greatly appreciated. I urgently need assistance as I am on the verge of losing my home due to this situation.