No one will communicate with me. Cases are merely opened and closed with no contact wit...

No one will communicate with me. Cases are merely opened and closed with no contact with me. It has almost been three months now and I am in trouble financially. I need to access funds in the vault yet cannot get access because the second email (which I never knew I had to use) is many years old and no longer exists as I have a new Comcast account. Why do you require a second email address but not check the information and ask people to update if needed? I need someone to communicate with me and help. The first specialist was supposed to get back to me in *-* days. They never did and just closed the case. The second case was opened but nothing is happening again. Please help! I don't know what else to do but approach some sort of law enforcement or regulator because nothing changes and no one seems to be listening. I am not threatening, just getting desperate about what to do because I don't feel anything else can or will be done. Please note that my email address includes zeros not "o"s.