I am trying to set up a Coinbase account.*I have provided a photo of my passport and ha...

GetHuman1977838's customer service issue with Coinbase from January 2019

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The issue in GetHuman1977838's own words
I am trying to set up a Coinbase account.*I have provided a photo of my passport and have received an email saying that my account has been verified. The email comes with a link to add a payment method, however when I click on it, it takes me to the page asking me for personal information again (which I have already filled out). When I fill out this information again, I get asked to provide a picture of an ID document (Which is what I already did before I received the email)**Where should I go from here? Why am I not getting past the first step?
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Coinbase

Customer service issue
Reported by GetHuman1977838
Jan 16th, 2019 - 9 mons ago
I have an issue with Coinbase too
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Seen by 6 customers so far
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Timeline
GetHuman1977838 started working on this issue
Jan 16th 6:58pm