Case **********This was my first email,**Hello, I went back to my country and I no long...

GetHuman-rubisnge's customer service issue with Coinbase from November 2018

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The issue in GetHuman-rubisnge's own words
Case **********This was my first email,**Hello, I went back to my country and I no longer have access to my US phone number. Since I couldn't get the FA verification code, I try to upload my valid passport, however, my verification failed because my passport is not from the US. I am not American so I can't get any American ID, the only thing I have from the US is my social security.**Response from Coinbase,**Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.**Now my other email,**I haven't receive any follow-up in ** hours, I would like to have access to my account as soon as possible. If you could help me with a quick response I will appreciate it**Thank you

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Coinbase

Customer service issue
Reported by GetHuman-rubisnge
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 280 others
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Timeline

GetHuman-rubisnge started working on this issue
Nov 10th, 2018 11:23am