Coinbase Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Coinbase customer service, archive #1. It includes a selection of 20 issue(s) reported May 14, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I attempted to wire $30,[redacted] to my newly opened account on April 19. The wire transaction failed, and the funds were reversed to my LLC checking account. Subsequently, my Coinbase account was locked without further communication after being informed of a review on May 4th. It seems the issue may be due to the checking account not being under my name. Although the account is named James Heritage LLC, it is owned by my IRA, of which I have full control. I am reaching out to request assistance in unlocking my account and guidance on how to successfully transfer funds from the James Heritage LLC checking account, which is my sole source of funds. If necessary, I am willing to send a check, understanding it may take longer. My name is Michael Luttrell.
Reported by GetHuman682227 on Monday, May 14, 2018 2:00 PM
Hello Support Team, My account is currently closed until 29th December [redacted], and I accept your decision. I need to withdraw my Euro currency, but I don't have a verified bank account as I funded it with a credit card. I need to verify my bank account to withdraw the money and finalize closing my account. I have asked for help before, but I haven't received a solution to my problem. Could you please provide me with my account reference and your SEPA details so I can deposit a small amount for verification purposes? The links provided have not been helpful to me as I cannot access them due to the account closure process. I am only able to type in my ETH address and choose to withdraw to a bank account, but I cannot select a bank account since it's not verified. I hope you can assist me in speeding up the account closure process, as waiting for 6 months is very frustrating. Looking forward to hearing from you soon. Best regards, Christian K.
Reported by GetHuman696305 on Friday, May 18, 2018 1:13 PM
On June 17, [redacted], an order for 0.[redacted] BTC for $[redacted].00 USD was placed, but unfortunately, it was canceled. If you were charged, a full refund will be issued to your bank account within 3-4 business days. Sometimes orders are canceled for security reasons. If you believe this was in error, you can take the following steps to prevent future cancellations: - Complete the verification steps provided. - Verify your ID through the secure upload portal. Sincerely, The Coinbase Team You received this email one day before your intended purchase on the 23rd. As of now, there are no transactions, your funds have not yet been returned, and your account appears normal. The lack of clarity has left you hesitant to proceed with another purchase until the situation is clarified and your original funds are returned.
Reported by GetHuman-rgnorwoo on Tuesday, June 26, 2018 1:33 PM
Verifying your system is utterly useless and frustrating. Why do I need to go through the verification process again just to send Bitcoins from point A to B when my account is already verified? The camera requirement is ridiculous and extremely irritating. It seems like you don't understand the Bitcoin system. If I'm using Bitcoin, I know what I'm doing. Having already verified with an SMS and email confirmation should suffice, but no, you insist on a burdensome process of asking for ID pictures, which only delays everything. I'm very frustrated by this. It's just plain annoying. If only the verification system worked properly.
Reported by GetHuman-woerstso on Monday, July 16, 2018 5:11 PM
After going through various obstacles to reactivate my account, I made a purchase of BTC thinking it would be like my previous transactions. Had I known my funds would be held for 25 days, I would have deposited a smaller amount. I have attempted to transfer money back to my bank account, incurring transfer fees, with no success. I am willing to keep some funds in the account but I urgently need at least $[redacted] returned to my Credit Union account or to have it made accessible for me to do so. I was not aware my funds would be held since I did not face these limitations in the past with the same Credit Union. Please provide guidance on this matter. Thank you.
Reported by GetHuman-tennstud on Friday, August 3, 2018 11:37 AM
During the verification process, I received charges on my debit card ranging from $2.04 to $2.25 instead of the expected $1 to $2. I suspected Netspend added an extra dollar fee to each charge. Following the instructions, I entered the cents amounts of the two largest charges, .25 and .14, but the system indicated that it did not match what was charged. Despite several attempts hours apart, the issue persisted, and now I'm locked out for 24 hours due to too many unsuccessful tries. I have been trying to finalize my account for three days now, and it has become more trouble than it's worth. I request that my next attempt goes through immediately or a refund of all charges is issued promptly so I can take my business elsewhere. I am frustrated with the sign-up and verification process, finding it unreasonable at this point.
Reported by GetHuman1002359 on Friday, August 17, 2018 12:30 AM
He estado esperando que se comuniquen conmigo. No puedo comprar Bitcoin. Han arruinado mi trabajo y me dejaron con muchas pérdidas. ¿Quién va a devolverme mis pérdidas? Todo esto sucedió porque no tengo nacionalidad. Siempre he comprado y estos días no me dejaron hacerlo. Esta era mi oportunidad, la última que tuve después de esperar más de 4 meses para comprar unas monedas con Bitcoin. Por su culpa he perdido. No me digan que necesito una revisión porque tengo 3 tarjetas a mi nombre verificadas en mi cuenta. Hablé con mis bancos para ver el problema y me dijeron que ustedes son los culpables de que haya perdido tanto tiempo. Todas las oportunidades que llevaba tanto tiempo esperando. Quiero que sepan que voy a abrir una reclamación y presentar una denuncia. No soy un inculto por tener doble nacionalidad y trabajar en Binance y Extrade. Quiero que me contacten y me llamen directamente a cualquier hora. Gracias y un saludo.
Reported by GetHuman-eddinkad on Friday, August 24, 2018 9:52 AM
Hello, I am William Childers. Last night (Friday, 9/7/[redacted]), I attempted to create a new account on Coinbase's advanced platform, Coinbase Pro, separate from my existing personal account. I initially opened a Vault but was unsure if this was the correct procedure. I encountered difficulties with verifying my new bank account. My inquiries are as follows: 1) Is my second account set up correctly? 2) Why did I face difficulties verifying my new bank account? 3) If I made mistakes, could you guide me on rectifying them and advise on the proper procedure for creating a second account? Thank you. Warm regards, William Childers
Reported by GetHuman-chillyz on Saturday, September 8, 2018 6:39 PM
Blockchain is a convenient platform for exchanging various cryptocurrencies. To start using Blockchain for your transactions, follow these steps: 1. Start by creating a Blockchain account. 2. Proceed to sign up for the Blockchain account. 3. Log in to your account. 4. Access your online money exchange wallet. If there are any issues with logging in, please reach out to our technical support team for assistance. We are available 24/7 to help resolve any problems you may encounter.
Reported by GetHuman-jailkali on Tuesday, October 23, 2018 6:33 AM
Case #[redacted] This was my initial email: "Hello, I have returned to my home country and no longer have access to my US phone number. Unable to receive the FA verification code, I attempted to upload my valid passport. Unfortunately, the verification failed as my passport is not from the US. Being a non-American, I do not possess any American ID except for my social security number." Response from Coinbase: "Thank you for your message. After looking into the issue, I am collaborating with a specialist to resolve it correctly. We will update you once we have more information." My follow-up email: "I have not received any further information in the last 24 hours. I am eager to regain access to my account promptly. Your quick assistance would be greatly appreciated. Thank you."
Reported by GetHuman-rubisnge on Saturday, November 10, 2018 11:23 AM
I purchased ETH with the intention of using my USD Wallet, but the transaction seems to have mirrored the amount in my USD Wallet. I want to avoid any issues with my bank potentially claiming insufficient funds and levying fines. If that becomes unavoidable, what steps should I take? Can transferring my USD Wallet funds to my bank account resolve the matter? I deposited funds into my USD Wallet today to buy ETH, so if I transfer them back immediately, I should have enough in the bank to cover both purchases made today. I would appreciate speaking with a representative as my situation is complex, and I haven't found specific support or contact numbers.
Reported by GetHuman-jmagaco on Tuesday, December 18, 2018 8:24 PM
Hello, Thank you for your patience. I recently realized that my Coinbase account was initially set up incorrectly to purchase in euros instead of GBP as per my UK Passport verification. This led to bank conversion fees amounting to over £[redacted], which I believe should be refunded. I have provided Coinbase with my UK Passport multiple times for verification purposes and have the necessary documentation to support my claim. I received messages indicating that my case was being looked into by a specialist and later that it had been resolved, though I have not received any reimbursement. Despite resolving the currency issue on my account and ensuring proper verification, I am still waiting for the fees to be refunded. I would appreciate any updates regarding the progress of this matter and the reimbursement process. Thank you, Jason
Reported by GetHuman-jaysoniu on Thursday, January 31, 2019 6:37 AM
I have a SANTANDER VISA card with the ending digits [redacted]. On 21/01/19, £[redacted] was withdrawn to COINBASE Account QGE2ARGJX, and £[redacted] was withdrawn to COINBASE Account UFMQBK4W. I have reported this fraudulent activity to the police, and the reference number is [redacted] with PSNI on 27/01/19. If you have any information about the perpetrators, please share it. Thank you.
Reported by GetHuman-jimholme on Thursday, February 21, 2019 3:04 PM
Dear all, I have been receiving multiple emails requesting a payment of USD$8.71 and a refund of USD$[redacted].34 to my account allegedly from this email address: [redacted] I kindly ask for clarification regarding the legitimacy of this email from Coinbase. Thank you. Details attached for review: Payment by Coinbase for X10 platform | Cryptotech SA This email is to confirm your pending payment for the X10 platform in the amount of $[redacted].34 USD. If you have already sent your batch transaction fee, please disregard this notice. You will receive your Bitcoin payment shortly at the email address linked to: [redacted] If you have not yet paid your tx fee of $8.71, please follow the instructions provided. Kindly send your FREE X10 Payments Transfer Fee of $8.71 to BTC Address: 149GZADpadynGH5pPf8uEtoHy33SZB57Pd Upon completion, you will receive a TX confirmation and the payment of $[redacted].34 to your BTC Address. © [redacted] Coinbase Commerce
Reported by GetHuman-fredymos on Friday, March 1, 2019 9:26 PM
When I first signed up for my Coinbase account, I used a different phone number that I no longer have. Today, when I tried to deposit money from my bank account, I encountered login issues because I had to enter my password again on the website as I was browsing settings. I couldn't remember my password, so I initiated a password reset. However, when I tried to log back in, the second security step required a code usually sent via text, which I couldn't receive on my old number. I tried to update my phone number on my account settings, but the system kept saying the number was invalid each time I tried to proceed with the change.
Reported by GetHuman-ashgee on Thursday, March 7, 2019 11:09 PM
Hello, I am Giuseppe Maria Cogo from Italy. I opened an account on Coinbase on April 12, [redacted]. I uploaded my documents without any issues. However, the next day I received another identity verification request via email, which I completed promptly. Two days before April 16, [redacted], I made a wire transfer of €2,[redacted]. Now, I am unable to access my account as it prompts me to verify my identity again. I am unable to upload my ID card when I click on it, and I did not receive any confirmation email on my cellphone when downloading the app. I am concerned about my account status and the €2,[redacted] wire transfer. My account's email is: [redacted]
Reported by GetHuman2768987 on Thursday, April 18, 2019 2:21 PM
Hello, my name is Edward London. I am new to Coinbase. I recently made a mistake by sending Bitcoin Cash (BCH) instead of Bitcoin (BTC) to a Paxful wallet. The transactions of $[redacted] and $50 did not reflect in my Paxful account, and I would like assistance in reversing them back to my wallet. Thank you for your help.
Reported by GetHuman-blueey on Monday, April 22, 2019 2:05 AM
I need assistance with resolving the closure of my account on Coinbase. Despite not receiving a refund, my account was closed after it was linked to a different country without any resolution. I believe that my rights as a legal resident of Australia have been violated due to Coinbase's actions. I have provided all relevant transaction details to Coinbase and have been assigned a case number, #[redacted]0. Seeking further clarification, I opened another case, #[redacted]5, but have not received a satisfactory response. The automated message I received mentioned a review period of 5-7 business days, which has passed without a resolution. I feel that my funds have been taken without authorization, and I demand a full explanation and the return of my funds.
Reported by GetHuman-ezyclick on Thursday, April 25, 2019 2:29 PM
I am seeking assistance with my account closure and missing funds issue. After Coinbase changed my country of residence without resolving the matter, they closed my account, leaving me without my money. I feel my rights as an Australian resident have been violated. Despite providing all necessary documentation and previous case numbers like #[redacted]0 and #[redacted]5, I have received only automated responses with no resolution. I demand a detailed explanation and the return of my funds. Sincerely, M. Talbot Contact: [redacted] / [redacted] Email: [redacted]
Reported by GetHuman-ezyclick on Thursday, April 25, 2019 2:34 PM
Good morning, I have a Coinbase wallet for about 1 and a half years. On Monday, May 27, [redacted], I was supposed to send my bitcoins to another external wallet, but my Coinbase account got blocked. It instructs me to contact your support because I can't currently send bitcoins due to a limitation. I don't understand the issue. I have emailed your support several times, but it has been 5 days now, and everything is still blocked. Could you please check into my problem? Here is the email: [redacted] The wallet is registered under my name, Mario Tarzoni. I am awaiting your urgent response. Thank you.
Reported by GetHuman3015135 on Saturday, June 1, 2019 2:25 PM

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