My mom baught a handbag at Coach store in Las Vegas premium outlet North on **Aug** but...

GetHuman-soramone's customer service issue with Coach.com from August 2018

Help with my Coach.com issue
The issue in GetHuman-soramone's own words
My mom baught a handbag at Coach store in Las Vegas premium outlet North on **Aug** but found that no strap was inside of the handbag while it should have come with. I called Coah store and talk to Ms Cirena Ferraro, Associate manger and asked to send tha strap to Erala Hilton where we were staying at. But she declined since we need to leave Las Vegas on **Aug** very early morning, it will not reach us by departure. She even requested us to come to the outlet again although taxi fare would not be reimbursed. I’m so dissapointed and really need your help to get the strap at Coah store in Japan that will be the only way to solve this problem.*I’m looking forward to hearing a good news.
GetHuman-soramone did not yet indicate what Coach.com should do to make this right.
I have an issue with Coach.com too
How GetHuman-soramone fixed the problem
have texted to Coach Customer Care due to no responce via gethuman.
Please help with my Coach.com issue
Do you have a customer issue as well?
We can help you get Coach.com's attention and get better help faster. Tap below to get started.
Having Coach.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Coach.com email you?
This email address isn't valid

Coach.com

Customer service issue
Reported by GetHuman-soramone
Aug 27th, 2018 - 3 mons ago
I have an issue with Coach.com too
Fixed
GetHuman-soramone shared how to fix
Seen by 12 customers so far
Similar issue to 3 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-soramone started working on this issue
Aug 27th 11:33pm
GetHuman-soramone indicated the issue is not fixed yet.
Aug 28th 4:57am
GetHuman-soramone indicated the issue is not fixed yet.
Aug 28th 5:32am
GetHuman-soramone indicated the issue is not fixed yet.
Aug 28th 5:42am
GetHuman-soramone confirmed the issue is fixed. Hooray!
Aug 31st 2:07am
GetHuman-soramone confirmed the issue is fixed. Hooray!
Aug 31st 10:45pm