Hi CloudFlare*re: craftpotters.org.nz*I am writing on behalf of Craft Potters in New Ze...

GetHuman3836068's Technical Support issue with CloudFlare from October 2019

Help with my CloudFlare issue
The issue in GetHuman3836068's own words
Hi CloudFlare*re: craftpotters.org.nz*I am writing on behalf of Craft Potters in New Zealand.*We are are a small pottery club, and my wife is the Secretary of the club (*****@***.com)*Out current domain is craftpotters.org.nz, and apparently this domain has name servers that correspond to CLOUDFLARE. Inc. *(ns*.rhostbh.com ****.***.**.*** and ns*.rhostbh.com ****.***.**.*** )*We are wanting to make some changes to the domain MX and A records, since we want to change our web & email host.*Because the people in our club have changed we do not have account & password access to your web-interface to make the changes we require. Of the club's many emails, we do not know which email account is associated with the domain hosting at CloudFlare.*The original company who is listed as the technical contact for the domain (ThePacific.Net Ltd), tell us that they cannot help us and that we should contact CloudFlare.**Other Emails associated with the club in the past:******@***.com******@***.com (this gets forwarded to our gmail )******@***.com**Can you help us to re-establish control of our own domain, so that we can look after it in the long run and are able to make such changes routinelyin the future.***Regards*Martin Dack *** ** -*** **** *****@***.com**Anna Salek *** ** *** *** *****@***.com

GetHuman3836068 did not yet indicate what CloudFlare should do to make this right.

How GetHuman3836068 fixed the problem
GetHuman didn't help me. CloudFlare didn't help me. I fixed my problem by managing to cut CloudFlare out of the picture. Thanks for nothing.
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CloudFlare

Technical Support issue
Reported by GetHuman3836068
Oct 27th, 2019 - 2 years ago
Fixed
GetHuman3836068 shared how to fix
Seen by 4 customers so far
Similar issue to 584 others
0 customers following this
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Timeline

GetHuman3836068 started working on this issue
Oct 27th, 2019 4:52am
GetHuman3836068 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 8:55am

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