Hi Hi CloudFlare*Re: craftpotters.org.nz*I am writing on behalf of Craft Potters in New...

GetHuman3836068's Account Access issue with CloudFlare from October 2019

Help with my CloudFlare issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3836068's own words
Hi Hi CloudFlare*Re: craftpotters.org.nz*I am writing on behalf of Craft Potters in New Zealand.*We are are a small pottery club, and my wife is the Secretary of the club (*****@***.com)*Out current domain is craftpotters.org.nz, and apparently this domain has name servers that correspond to CLOUDFLARE. Inc. *(ns*.rhostbh.com ****.***.**.*** and ns*.rhostbh.com ****.***.**.*** )*We are wanting to make some changes to the domain MX and A records, since we want to change our web & email host.*Because the people in our club have changed we do not have account & password access to your web-interface to make the changes we require. Of the club's many emails, we do not know which email account is associated with the domain hosting at CloudFlare, not any password.*The original company who is listed as the technical contact for the domain (ThePacific.Net Ltd), tell us that they cannot help us and that we should contact CloudFlare.**Other Emails associated with the club in the past and still usable are:******@***.com******@***.com (this gets forwarded to our gmail )******@***.com**Can you help us to re-establish control of our own domain, so that we can look after it in the long run and are able to make such changes routinely in the future.***Regards*Martin Dack *** ** -*** **** *****@***.com**Anna Salek *** ** *** *** *****@***.com

GetHuman3836068 did not yet indicate what CloudFlare should do to make this right.

How GetHuman3836068 fixed the problem
GetHuman didn't help me. CloudFlare didn't help me. I fixed my problem by managing to cut CloudFlare out of the picture. Thanks for nothing.
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CloudFlare

Account Access issue
Reported by GetHuman3836068
Oct 27th, 2019 - a year ago
Fixed
GetHuman3836068 shared how to fix
Seen by 3 customers so far
Similar issue to 583 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman3836068 started working on this issue
Oct 27th, 2019 4:50am
GetHuman3836068 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 8:56am