Clorox Company Customer Service Issues

Hello, I am writing to address an issue regarding a Glad product. I have been attempting to contact someone in corporate for several months now with no response. My queries have been escalated to your corporate office on numerous occasions, but I have not received any assistance. I recently purchased a product that seems to be dated [redacted];[redacted], and I am seeking some clarification. All I ask is for someone to kindly reach out to me and help resolve this matter. I appreciate your prompt attention to this matter. Thank you.

Subject: Issue with Receiving Coupons I am still waiting for a response from Fresh Step regarding my missing coupons. After sending multiple emails and being directed to different addresses, I have yet to receive any assistance. It's frustrating to be misled about receiving coupons from Fresh Step/Clorox Co. despite following all the instructions provided. The lack of communication and support from your company is disappointing. I have not received any coupons that are still valid, and the handling of this situation reflects poorly on your customer service. I will not hesitate to share my experience with others to warn them about the misleading practices regarding coupon distribution. It's concerning that despite being promised a resolution soon, there has been no follow-through. This level of customer service is unacceptable, and I am appalled by the lack of accountability and professionalism displayed by the company. I expect a timely and appropriate response to address this ongoing issue with the expired coupons I received previously. Customer service should not be a game, and the lack of action on your part is disheartening. It's crucial for your company to rectify this situation promptly in order to retain customer trust and loyalty. Sincerely, A devoted customer

I recently purchased a small bottle of Clorox bleach. Upon arriving home, the bottle was accidentally knocked over, causing it to leak onto my kitchen area rug. This resulted in damage to the rug, and a challenging clean-up process involving moving furniture. The bottle had only a screw-top without a proper seal, leading to the slow leak that caused the damage. I had to act swiftly to prevent further harm to the area rug, but unfortunately, it was ruined. I seek guidance on how to address this situation as I now have to replace the damaged carpet at my own expense. I believe that the lack of a secure seal on the bleach bottle contributed to this incident and seek assistance on how to proceed. Thank you for your help and prompt response.

Disappointed with Product Quality I have been a long-time user of this product, having multiple units in both of our homes. Unfortunately, I have noticed a recent issue with the refills falling apart when they get wet, which has happened five times now. I purchased these refills in Marion, Illinois at Walmart. While I typically recommend this product, I have been disappointed with this recent experience and will refrain from purchasing it again unless the quality issue is addressed. I believe there may be a problem in your quality control department. I regret not reaching out to you sooner about this issue. Thank you for your attention to this matter.

I have been using this product for years, with three in our home and two in our Florida residence. Lately, there has been an issue where the product falls apart almost immediately upon getting wet in the toilet. This has occurred five times consecutively, indicating a problem with the entire package. Unfortunately, I no longer have the box as I typically discard it after putting the refills in the holders. I bought these refills at Walmart in Marion, Illinois. While I have recommended this product in the past, I am hesitant to do so now after experiencing this quality issue. I believe there might be an error in your quality control process, and I regret not reaching out to you sooner about this matter.

As a school nurse at Grove City High School, I rely on Clorox Anywhere Hard Surface Spray daily in my office. However, recently, I've encountered an issue with 4 bottles having broken pumps, rendering them unusable. This is frustrating as the bottles are still full. I'm seeking assistance in obtaining new pumps or alternative suggestions from Clorox. Improvements in the pump system would be greatly appreciated. Thank you. Ann L. Email: [redacted] School Nurse

I oversee environmental services at a nursing home and we are contracted to work with a group of facilities. A consultant in infection prevention recommended we switch to using Clorox Healthcare brand bleach spray exclusively. Currently, we utilize a germicidal bleach concentrate with a dilution gun and have had no issues, but the consultant insists on the ready-to-use Clorox product. Is there an advantage to switching considering the significant price difference? The consultant also suggests that our self-mixed bleach should be remade daily while the pre-mixed products have a longer shelf life. Is this guidance accurate or necessary? The cost disparity is a concern, and I want to ensure we are maintaining proper infection control standards without unnecessary expenses.

Home health agencies like ours, Discover Home Care, are faced with challenges as third-party suppliers do not categorize us as "frontline" workers despite caring for COVID patients. This has led to difficulties in sourcing essential items like Clorox wipes, crucial for providing skilled services in home settings. As we continue to care for COVID and other infectious disease patients, the limited access to necessary supplies is concerning. We urge suppliers and agencies alike to recognize the vital role home health agencies play in healthcare delivery during these times of crisis.

I have come across conflicting information online regarding the status of [redacted] cleaner - some sources say it's discontinued while others claim it's just temporarily unavailable. As a loyal user who finds it to be the most effective product on the market, I am eager to know the truth behind its availability. I have noticed mentions of it being in stock in certain locations, and I would like to purchase a case or more directly from Clorox if feasible. I recently tried the [redacted] degreaser as an alternative, but it simply does not measure up. I attempted a DIY recipe found online, but it was unsuccessful. Therefore, I am reaching out in hopes of getting my hands on the authentic [redacted] cleaner. Any assistance in this matter would be greatly appreciated. Thank you.

I purchased a large pack of refills and a Clorox toilet wand at Sam's Club around a month ago. Unfortunately, every refill has been defective. Upon slight contact with the toilet, the pad detaches and falls into the bowl within seconds, causing quite a mess. This issue is causing me frustration and disappointment as I have never encountered this problem before. It's disappointing to see a product that was once reliable now experiencing such flaws.

I recently bought a Clorox Toilet Wand System from Amazon but was disappointed with its poor quality. The cleaning pads disintegrated easily, with one even falling apart right after I wet it in the toilet bowl. After encountering a similar issue with the second pad, I decided to return the product to Amazon for a refund. I've included some photos to show the packaging the product came in, which was a generic, flimsy white cardboard box with black lettering. I'm questioning whether this is a genuine Clorox product or a counterfeit. The quality was not up to the standard I expected from Clorox. I appreciate your attention to this matter. Sincerely, Claire C.

I reside in an [redacted]-unit seniors complex in Brandon, Manitoba. We have no issues with Clorox products, but we are interested in knowing if Clorox has a community contributions division. In our complex, there is an elderly gentleman who uses a [redacted]-liter compost bin to collect compost from residents. He struggles to afford the 42cmx44cm compostable bags that fit the 7.5-liter compost bins, of which we also have a shortage. I am wondering if Clorox has a community contribution program that could potentially provide some of these bags to our not-for-profit complex, even as a one-time contribution. I recall a past experience with a Glad representative who generously provided recycling/compost bags and bins during the construction of our city's Material Recovery Facility in [redacted]. I am curious if Clorox could offer similar assistance or if there is a specific avenue we should explore for this type of support. Thank you. Alf K. #[redacted]-35 Victoria Ave E. Brandon, MB. R7A 1Y7. [redacted].

I need assistance with reporting ongoing inappropriate behavior at my workplace. It involves male-on-male groping and a female employee falsely accusing a male coworker of being a pedophile. The team lead seems to be aware of these incidents and might even be condoning them due to his friendship with the alleged perpetrator. This has been happening for about six years, but recently, the behavior escalated to groping and defamatory accusations. I wish to report this anonymously as the close-knit nature of the workplace could easily reveal my identity. Other employees have also witnessed these actions but are hesitant to speak up due to fear of retaliation or because they believe such behavior is tolerated by management.