I’ve been billed twice for the same products! On ********, I purchased a one-year subs...

GetHuman-lieblot's customer service issue with Cleverbridge from January 2019

9 views
 | 
128 similar
 | 
0 following
Help with my Cleverbridge issue
First: share to improve GetHuman-lieblot's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lieblot's next move: go to the Cleverbridge help center.
Cleverbridge doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lieblot will want to follow the link below to head to their help center. We will check on GetHuman-lieblot later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-lieblot may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-lieblot's own words
I’ve been billed twice for the same products! On ********, I purchased a one-year subscription for: quantity (*) WinZip System Utilities Suite @$**.**, Invoice *BKD-************ and quantity (*) WinZip Driver Updater @$**.**, Invoice *BKD-***********. Total billed to my credit card ending in **** should be $**.**. *However, I was billed again on the same date for the same two products: $**.** (Invoice *BKD-***********) and $**.** (Invoice *BKD-***********).*I’m asking for a credit of $**.** to be issued to the credit card ending in ****. The credit card ending in ****, which is on three of the four invoices, is incorrect and has been replaced by ****. *I’m expecting a prompt response by you and a resolution to this matter.*I’m sending this email on behalf of my husband, Julius L. Lotterhos, in whose name the subscription belongs. *This year, we have one computer and only need one each of your products, as opposed to last year at this time when we had two computers and ordered a total of four products. Please note the difference!
GetHuman-lieblot did not yet indicate what Cleverbridge should do to make this right.
I have an issue with Cleverbridge too
How GetHuman-lieblot fixed the problem
We are waiting for GetHuman-lieblot to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Cleverbridge's attention and get better help faster. Tap below to get started.
Having Cleverbridge issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lieblot fixes it.
This email address isn't valid

Cleverbridge

Customer service issue
Reported by GetHuman-lieblot
Jan 25th, 2019 - 3 mons ago
I have an issue with Cleverbridge too
Not resolved
Seen by 9 customers so far
Similar issue to 128 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-lieblot started working on this issue
Jan 25th 6:56am