******** Electrical Rate*I phoned your Customer Service to apply for a new rate, but t...
GetHuman-jerrylvn's customer service issue with Clearview Energy from October 2019
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The issue in GetHuman-jerrylvn's own words
******** Electrical Rate*I phoned your Customer Service to apply for a new rate, but the woman told me to go online to apply for the new rate, so, okay I did.*After I completed your online application over-and-over again I received a message each time that I did not supply info needed. **I then switched to Direct Energy. *Minutes later, I began to think that maybe one of those attempts that I had just made may have registered (although I did not get a confirmation of any sort), I then phoned Customer Service and waited several minutes (more than **) again it was the same woman that told me earlier to go online to apply. *She would not understand that I was trying to cancel any attempts that I had just made online to apply for a new rate. She couldn't grasp what I was trying to convey. *Also, First phone call she told me that my plan expires ******** - so I was trying to tell her that at this time, I am not cancelling my current service, but I am trying to be sure that if one of my online submissions actually DID go through, I want that to be canceled as I have now signed up with Direct Energy. *Your Customer Service Representative told me that I should have called her and she would have completed the application for me* I pointed out that she told me earlier (my first call) to go online and apply for the new rate. She wanted me to confirm for the record that I was cancelling my service - I could not agree with that, and I was trying to re-explain to her what I was trying cancel - She hung up on me! I called right back and of this very moment I have a call into Customer Service and it has been **.** minutes, still hearing a your recorded message - she is not answering. These are calls made ti Clear View and Wait Time**:** pm** min** sec* to apply new rate**:** pm***min** sec* to explain the situation***:** pm***min** sec*I was on your recorded message, with no answer – I hung up**Please, confirm receipt of this complaint and you can call me if need be. You have all of my information. I am now a DIRECT ENERGY Customer.
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