I did accept and pay for a * month trial with Classmates.com. I fully understood about...

GetHuman6789716's customer service issue with Classmates.com from November 2021

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The issue in GetHuman6789716's own words
Cancel my trial subscription before renewal date. I wasn't trying to..I did cancel it prior ... I did accept and pay for a * month trial with Classmates.com. I fully understood about the no obligation when trial period ends but I must cancel subscription Myself prior to the renewal date, Which I did. They send me an add with subscription plans.prices..etc there was also a message stating I needed to update my payment information because card on file was denied...which the initial cardi used to pay for the trial was a debit card. I never used my bank account card. I sent them several messages demanding a refund. Every time received the same message. So I checked my bank account again on the with drawer of $** on Sept.*th ****. It's listed as..Pch*classmates.com. I've never been to that site ever. It was not the schools site I was on before. I just found all this out less than a week ago. .I guess I'm gonna have to tell my bank about it and have them investigate that matter and close the account and open a new one..**** Scammers!!

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Classmates.com

My graduating highschool alumni
Customer service issue
Reported by GetHuman6789716
Nov 9th, 2021 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 63 others
0 customers following this
Items needed
Email
Password
School Name
Year of Graduation
Town where school is located

Timeline

GetHuman6789716 started working on this issue
Nov 9th, 2021 12:40am
GetHuman6789716 indicated the issue is not fixed yet.
Nov 9th, 2021 6:35am
GetHuman6789716 indicated the issue is not fixed yet.
Nov 9th, 2021 6:36am

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