A "member" Peter & Christine Brail contacted us* when I updated our information. (Keep...

GetHuman5841475's customer service issue with Classmates.com from March 2021

Help with my Classmates.com issue
The issue in GetHuman5841475's own words
A "member" Peter & Christine Brail contacted us* when I updated our information. (Keep getting emails from Classmates.com, so I updated my information.) I no longer belong to Classmates! Peter Brail has sent several messages since summer ****. When I saw a time stamp difference on March *th, ****, I told Peter. Peter Brail said, "I use the ISO format (International Standards Organization) "*Well now my emails are coming in with wrong time stamps. (Emails coming in in the AM are time stamped with hours later in the PM!) I wrote a story for Ancestry, and the time stamp was for the next day!!! Will everyone he contacts now inherit this problem? Will I have to spend money to have Staples correct this problem? I ran a virus scan, but still have wrong time stamps on all our emails.**Judith Hollister Langenback (PHS ****)

GetHuman5841475 did not yet indicate what Classmates.com should do to make this right.

How GetHuman5841475 fixed the problem
I went to Staples. * techs worked over an hour. Didn't fix the problem. Went to AOL. * techs fixed it. Something happened when the clocks changed! We have to do away with time changes, computers can't handle it. Judy
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Classmates.com

Customer service issue
Reported by GetHuman5841475
Mar 14th, 2021 - 4 months ago
Fixed
GetHuman5841475 shared how to fix
Seen by 21 customers so far
Similar issue to 2036 others
0 customers following this
Items needed
Email
Password
School Name
Year of Graduation
Town where school is located

Timeline

GetHuman5841475 started working on this issue
Mar 14th 8:28am
GetHuman5841475 indicated the issue is not fixed yet.
Mar 16th 12:48pm
GetHuman5841475 indicated the issue is not fixed yet.
Mar 16th 1:01pm
GetHuman5841475 indicated the issue is not fixed yet.
Mar 16th 1:03pm
GetHuman5841475 indicated the issue is not fixed yet.
Mar 16th 5:17pm
GetHuman5841475 indicated the issue is not fixed yet.
Mar 16th 8:48pm
GetHuman5841475 confirmed the issue is fixed. Hooray!
Mar 18th 1:30pm

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