It keep saying I have the wrong email but that’s not true

GetHuman611655's customer service issue with Classmates.com from April 2018

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The issue in GetHuman611655's own words
The problem: It keep saying I have the wrong email but that’s not true
GetHuman611655 did not yet indicate what Classmates.com should do to make this right.
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Classmates.com

Customer service issue
Reported by GetHuman611655
Apr 19th, 2018 - 5 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman611655 started working on this issue
Apr 19th 4:00pm