I wasn’t able to connect my account to the app so I reached out to customer service (Ma...

GetHuman-nsagonza's Account Access issue with ClassPass from December 2019

Help with my ClassPass issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-nsagonza's own words
I wasn’t able to connect my account to the app so I reached out to customer service (Margaret) she has not been able to resolve the issue. I signed up through the invitation from one one my friends and signed up for the monthly member ship of ** creditor $***mo. Margaret reset my account and I don’t have access to my account. Please some one send me a short email and restore my account. **My email could be either *****@***.com or *****@***.com *but I do not remember my password.. my phone number is **********. *My registration confirmation number is: ***********I would like someone assist me to restore my account that I signed up for: $**.** for ** credit* month and **free credit for the first month. **Please feel free to call me and assist me to resolve this issue. **Thank you *Nessa

GetHuman-nsagonza did not yet indicate what ClassPass should do to make this right.

How GetHuman-nsagonza fixed the problem
I used the other email account that I thought it might work. And I was able to connect the app and signup got class. Thank you *Nessa
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ClassPass

Account Access issue
Reported by GetHuman-nsagonza
Dec 23rd, 2019 - a year ago
Fixed
GetHuman-nsagonza shared how to fix
Seen by 2 customers so far
Similar issue to 1289 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-nsagonza started working on this issue
Dec 23rd, 2019 11:28pm
GetHuman-nsagonza confirmed the issue is fixed. Hooray!
Dec 24th, 2019 7:30am