tried to call but was directed to this chat. My wife uses class pass thought I would lo...
GetHuman-artolige's customer service issue with ClassPass from February 2019
Help with my ClassPass issue
First: share to improve GetHuman-artolige's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-artolige's next move: try the ClassPass help center.
ClassPass doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-artolige will want to follow the link below to head to their help center. We will check on GetHuman-artolige later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-artolige may need:
Account holder name, Membership number, Email address on the account, and Billing address
The issue in GetHuman-artolige's own words
tried to call but was directed to this chat. My wife uses class pass thought I would love it. It worked ok for a * week period, but will not be able to take full advantage and canceled on ****. opted to cancel at the end of the app page took a picture for proof. In addition to getting falsely charged $** for not showing, I was also charged *$** for a membership fee. Please assist in reversing these incorrect charges. Art
GetHuman-artolige did not yet indicate what ClassPass should do to make this right.
I have an issue with ClassPass too
How GetHuman-artolige fixed the problem
We are waiting for GetHuman-artolige to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.