I did a week long free trial. I read the terms ahead of time. It said “trial begins imm...
GetHuman-bakalars's customer service issue with ClassPass from November 2018
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The issue in GetHuman-bakalars's own words
I did a week long free trial. I read the terms ahead of time. It said “trial begins immediately and goes for * days”. I took this to mean * days down to the specific time that day. I began classpass at **:**pm on a Monday, as I thought it would be easier to book classes for the next few days. I assumed it would go until **:**pm the following Monday. To my frustration, the trial only went until Sunday. I would really like to take a class Monday under the trial period before I begin the free period, as I had planned to do so when signing up. I would like one day added to my free trial by classpass.
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