On Monday ***** I signed up for * classes. This morning I went to the first class and w...

GetHuman1649500's customer service issue with ClassPass from November 2018

510 similar
0 following
Help with my ClassPass issue
First: share to improve GetHuman1649500's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1649500's next move: go to the ClassPass help center.
ClassPass doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1649500 will want to follow the link below to head to their help center. We will check on GetHuman1649500 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1649500 may need:
Account holder name, Membership number, Email address on the account, and Billing address
The issue in GetHuman1649500's own words
On Monday ***** I signed up for * classes. This morning I went to the first class and was informed that this class should NEVER have been on ClassPass and was not an “open” class. Therefore *I wasted my only free morning and as this class was free due to cyber Monday lost my free class. Had this class not been listed, there were * other classes that interested me.*I think ClassPass owes me a huge apology and a free class
GetHuman1649500 did not yet indicate what ClassPass should do to make this right.
I have an issue with ClassPass too
How GetHuman1649500 fixed the problem
We are waiting for GetHuman1649500 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ClassPass's attention and get better help faster. Tap below to get started.
Having ClassPass issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1649500 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1649500
Nov 28th, 2018 - 9 mons ago
I have an issue with ClassPass too
Not resolved
Seen by 2 customers so far
Similar issue to 510 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1649500 started working on this issue
Nov 28th, 2018 11:17pm