Hello, My name is Connie Yoo. My friend invited me to an LA Playground active event whi...

GetHuman-conyoo's customer service issue with ClassPass from October 2018

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The issue in GetHuman-conyoo's own words
Just sign up for a free class my friend invited me to one time which I didn't even attend. ... Hello, My name is Connie Yoo. My friend invited me to an LA Playground active event which let me sign up for free without putting any of my card information just my name. I did not attend this workout session but I put down my name on July ** ****. I never have put in my billing information or wanted to purchase a membership of my own. On October ** **** I was charged $** without any knowledge. I have never taken any classes from this establishment nor do I plan on doing so. Could you please tell me how this happened and how I can be refunded, thank you.
It's unsettling because I was never informed of a $** charge when I never wanted one in the first place.
I would like a refund of what I've been charged. This situation is very misleading.
I have never used Class Pass, but I know it's not right to charge someone a premium membership without their knowledge.
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Class Pass
Customer service issue
Reported by GetHuman-conyoo
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 321 others
0 customers following this
Items needed
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Membership number
Email address on the account
Billing address


GetHuman-conyoo started working on this issue
Oct 11th, 2018 9:34pm