I signed up to a free * week free trial, I booked for a swimming lane at Speedos in Bon...

GetHuman-aimeewo's customer service issue with ClassPass from October 2018

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The issue in GetHuman-aimeewo's own words
I signed up to a free * week free trial, I booked for a swimming lane at Speedos in Bondi Beach. When I turned up it was incorrectly advertised and wasn't actually free there was a gym class booked which meant I couldn't attend. To which the sales rep at the gym advised he would email to say I didn't make the class to A. I wouldn't get points taken away and B. get fined. But I got a $** fine come out a week later. **I would like this to be refunded as I couldn't attend the class due to false advertising. **Looking forward to your response and refund. **Thanks*Aimee
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Customer service issue
Reported by GetHuman-aimeewo
Oct 11th, 2018 - a mon ago
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GetHuman-aimeewo started working on this issue
Oct 11th 10:15am