I signed up to a free * week free trial, I booked for a swimming lane at Speedos in Bon...
GetHuman-aimeewo's customer service issue with ClassPass from October 2018
Help with my ClassPass issue
First: share to improve GetHuman-aimeewo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-aimeewo's next move: go to the ClassPass help center.
ClassPass doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aimeewo will want to follow the link below to head to their help center. We will check on GetHuman-aimeewo later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-aimeewo may need:
Account holder name, Membership number, Email address on the account, and Billing address
The issue in GetHuman-aimeewo's own words
I signed up to a free * week free trial, I booked for a swimming lane at Speedos in Bondi Beach. When I turned up it was incorrectly advertised and wasn't actually free there was a gym class booked which meant I couldn't attend. To which the sales rep at the gym advised he would email to say I didn't make the class to A. I wouldn't get points taken away and B. get fined. But I got a $** fine come out a week later. **I would like this to be refunded as I couldn't attend the class due to false advertising. **Looking forward to your response and refund. **Thanks*Aimee
GetHuman-aimeewo did not yet indicate what ClassPass should do to make this right.
I have an issue with ClassPass too
How GetHuman-aimeewo fixed the problem
We are waiting for GetHuman-aimeewo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.