Hi, I tried to sign up free trial at classpass today and required to enter my payment d...

GetHuman-siqinlim's customer service issue with ClassPass from October 2018

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The issue in GetHuman-siqinlim's own words
Hi, I tried to sign up free trial at classpass today and required to enter my payment details in order to process. After entering all my credit card details and clicked to proceed, a message popped out and I was told that some errors occurred and asked me to contact ClassPass for me to move forward. My concern is ClassPass has recorded my credit card details while I am still not being able to sign up and use the facilities. Please advise. Thank you.
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ClassPass

Customer service issue
Reported by GetHuman-siqinlim
Oct 11th, 2018 - a mon ago
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Seen by 1 customer so far
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Timeline
GetHuman-siqinlim started working on this issue
Oct 11th 9:16am