Hi there,**I signed up for Exhale @ Gramercy for the *:** class today. I get out of wor...
GetHuman-jojozam's customer service issue with ClassPass from September 2018
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The issue in GetHuman-jojozam's own words
Hi there,**I signed up for Exhale @ Gramercy for the *:** class today. I get out of work every day at *pm (the studios is * blocks from work) but today I last minute had to be pulled into an urgent meeting. I understand if you have to take the credits away from me, but I would really appreciate if I was not charged for the late cancellation. I've been a ClassPass user for years and really try to make it to the classes that I book and not cancel late. This situation was extremely out of the ordinary and I'd really appreciate a hall pass and your understanding.**Thanks,*JoJo
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