Hi there,**I signed up for Exhale @ Gramercy for the *:** class today. I get out of wor...

GetHuman-jojozam's customer service issue with ClassPass from September 2018

2 views
 | 
279 similar
 | 
0 following
Help with my ClassPass issue
First: share to improve GetHuman-jojozam's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jojozam's next move: go to the ClassPass help center.
ClassPass doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jojozam will want to follow the link below to head to their help center. We will check on GetHuman-jojozam later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jojozam may need:
Account holder name, Membership number, Email address on the account, and Billing address
The issue in GetHuman-jojozam's own words
Hi there,**I signed up for Exhale @ Gramercy for the *:** class today. I get out of work every day at *pm (the studios is * blocks from work) but today I last minute had to be pulled into an urgent meeting. I understand if you have to take the credits away from me, but I would really appreciate if I was not charged for the late cancellation. I've been a ClassPass user for years and really try to make it to the classes that I book and not cancel late. This situation was extremely out of the ordinary and I'd really appreciate a hall pass and your understanding.**Thanks,*JoJo
GetHuman-jojozam did not yet indicate what ClassPass should do to make this right.
I have an issue with ClassPass too
How GetHuman-jojozam fixed the problem
We are waiting for GetHuman-jojozam to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ClassPass's attention and get better help faster. Tap below to get started.
Having ClassPass issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would ClassPass email you?
This email address isn't valid
Follow this issue
See how GetHuman-jojozam fixes it.
This email address isn't valid

ClassPass

Customer service issue
Reported by GetHuman-jojozam
Sep 27th, 2018 - 3 mons ago
I have an issue with ClassPass too
Not resolved
Seen by 2 customers so far
Similar issue to 279 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jojozam started working on this issue
Sep 27th 10:32pm