I was sent to the wrong location via my email reminder from ClassPass. In my office bui...

GetHuman-madmrobe's customer service issue with ClassPass from August 2018

2 views
 | 
150 similar
 | 
0 following
Help with my ClassPass issue
First: share to improve GetHuman-madmrobe's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-madmrobe's next move: try the ClassPass help center.
ClassPass doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-madmrobe will want to follow the link below to head to their help center. We will check on GetHuman-madmrobe later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-madmrobe may need:
Account holder name, Membership number, Email address on the account, and Billing address
The issue in GetHuman-madmrobe's own words
I was sent to the wrong location via my email reminder from ClassPass. In my office building the app doesn’t work so I pulled up my email to look at the address. It said “San Felipe” so I went to that Define location. However upon arrival, I found out I should have been at the Define location on Bissonet. The two locations are about ** minutes apart with traffic & I got no answer when I called the studio. I’m disappointed I hustled from lunch to be mislead by an email reminder sent from class pass**define. **Ultimately, I’m hoping I can get my points refunded for the class. The correct information was on the app but I never doubted the email would have an address for a different location. I attached the email for y’all to reference.
GetHuman-madmrobe did not yet indicate what ClassPass should do to make this right.
I have an issue with ClassPass too
How GetHuman-madmrobe fixed the problem
We are waiting for GetHuman-madmrobe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ClassPass's attention and get better help faster. Tap below to get started.
Having ClassPass issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-madmrobe fixes it.
This email address isn't valid

ClassPass

Customer service issue
Reported by GetHuman-madmrobe
Aug 16th, 2018 - a yr ago
I have an issue with ClassPass too
Not resolved
Seen by 2 customers so far
Similar issue to 150 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-madmrobe started working on this issue
Aug 16th, 2018 7:08pm