I live in the United States. I was given a cell phone that says Claro. I have tried to...

GetHuman1562272's customer service issue with Claro from November 2018

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The issue in GetHuman1562272's own words
I live in the United States. I was given a cell phone that says Claro. I have tried to activate this phone. I tried talking to representatives from an unlocking dept. They do not recognize the imei. It says network locked.After attempting to connect it, they finally told me to reach out to Claro. I am trying to connect my services to this phone. I need help.Please.
GetHuman1562272 did not yet indicate what Claro should do to make this right.
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Claro

Customer service issue
Reported by GetHuman1562272
Nov 15th, 2018 - a mon ago
I have an issue with Claro too
Not resolved
Seen by 1 customer so far
Similar issue to 14 others
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman1562272 started working on this issue
Nov 15th 2:34am