I ordered and quickly received stock ******** Rugged Ridge phone holder for Jeep JL...

GetHuman-rcraigcr's Returns issue with Cjponyparts.com from October 2019

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The issue in GetHuman-rcraigcr's own words
I ordered and quickly received stock ******** Rugged Ridge phone holder for Jeep JL. It was very difficult to attach the phone holder to the base unit. When forced on, the ball swivel is so tight that it feels like it might break when making adjustments, and it allows the charging cord to dangle in front of the computer screen in the dash. I have ordered the ** Designs product in hopes that it might work better for me.**Please instruct me for a proper return and refund*Thank you*Richard Craig******@***.com**I also tried to contact you on the phone system. Man does that ****.

GetHuman-rcraigcr did not yet indicate what Cjponyparts.com should do to make this right.

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How GetHuman-rcraigcr fixed the problem
I spent about an hour waiting on the phone for customer service. when I finally spoke to someone, they said they would send me the information needed to return the product.
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Cjponyparts.com

Returns issue
Reported by GetHuman-rcraigcr
Oct 16th, 2019 - 3 years ago
I have an issue with Cjponyparts.com too
Not resolved
GetHuman-rcraigcr shared how to fix
Seen by 13 customers so far
Similar issue to 8 others
0 customers following this
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Timeline

GetHuman-rcraigcr started working on this issue
Oct 16th, 2019 5:19pm
GetHuman-rcraigcr indicated the issue is not fixed yet.
Oct 16th, 2019 10:02pm
GetHuman-rcraigcr indicated the issue is not fixed yet.
Oct 16th, 2019 10:34pm
GetHuman-rcraigcr indicated the issue is not fixed yet.
Oct 16th, 2019 11:03pm
GetHuman-rcraigcr confirmed the issue is fixed. Hooray!
Oct 18th, 2019 1:00am
GetHuman-rcraigcr indicated the issue is not fixed yet.
Oct 18th, 2019 2:46am
GetHuman-rcraigcr indicated the issue is not fixed yet.
Oct 18th, 2019 6:34am

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