do you have to make an appointment to have citizenship card verified

GetHuman1020681's customer service issue with Citizenship and Immigration Canada from August 2018

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The issue in GetHuman1020681's own words
The problem: do you have to make an appointment to have citizenship card verified
GetHuman1020681 did not yet indicate what Citizenship and Immigration Canada should do to make this right.
I have an issue with Citizenship and Immigration Canada too
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Citizenship and Immigration Canada

Customer service issue
Reported by GetHuman1020681
Aug 21st, 2018 - 3 mons ago
I have an issue with Citizenship and Immigration Canada too
Not resolved
Seen by 1 customer so far
Similar issue to 101 others
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Timeline
GetHuman1020681 started working on this issue
Aug 21st 9:43pm