Due to an error in the wrong account being marked for closure and transfer by an agent...

GetHuman-bplevyak's Question issue with Citizens Bank from April 2020

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The issue in GetHuman-bplevyak's own words
Due to an error in the wrong account being marked for closure and transfer by an agent, I was charged several fees for overdrawing. I do have documentation to show that the agent mistakenly moved money to the wrong account which caused the overdraft.**Your friendly team was helpful and agreed to help credit back the fees, but only * of the * fees were credited. There is just a remaining $**.** fee to credit back to make this right.**Dates of fees were:******: $**.*******: $**.*******: $**.****It looks like the **** $**.** was not yet credited back. If that one could also be reversed, we would be all square. Again I appreciate it, I think the agent I wrote and then spoke with just confused the request and caused this domino effect.**I would appreciate the $**.** credit back also to checking -**** like the other $**.** in fees and then we are all square.**Have a good day!

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Citizens Bank

Question issue
Reported by GetHuman-bplevyak
Apr 15th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 299 others
0 customers following this

Timeline

GetHuman-bplevyak started working on this issue
Apr 15th 2:00am