recently visited my Citizens Bank. have been a customer for a long, long time, Asked i...

GetHuman2216418's customer service issue with Citizens Bank from February 2019

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The issue in GetHuman2216418's own words
recently visited my Citizens Bank. have been a customer for a long, long time, Asked if I might get a special rate for my CD. I was told it was OK'D and I could come into the bank and proceed . So, I did. However, when I got there I was told that the rates had dropped (when everyone else has rising rates)and it was a surprise to all who even worked there. My CD rate would no longer be honored . REALLY? Is this the way to treat customers ? You promise them something and then take it away. I would like some answers!
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Citizens Bank

Customer service issue
Reported by GetHuman2216418
Feb 15th, 2019 - 8 mons ago
I have an issue with Citizens Bank too
Not resolved
Seen by 4 customers so far
Similar issue to 432 others
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Timeline
GetHuman2216418 started working on this issue
Feb 15th 7:34pm