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Before contacting them, items GetHuman1962814 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman1962814's own words
This is Catherine Scott ... on Jan.* of this year I accidentally keyed in my husbands CIBC account number to Citizens bank and placed ****.** in his account. Unfortunately it was the wrong bank. Our Bank of Montreal traced the money to this account at your bank and we’re told that the money would not be refunded. If you are aware this was done in error why are you not returning my money? Please help us to resolve this issue quickly.
GetHuman1962814 did not yet indicate what Citizens Bank should do to make this right.
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