This is Catherine Scott ... on Jan.* of this year I accidentally keyed in my husbands C...

GetHuman1962814's customer service issue with Citizens Bank from January 2019

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Help with my Citizens Bank issue
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GetHuman1962814's usage of the GetHuman Phone for this issue
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The issue in GetHuman1962814's own words
This is Catherine Scott ... on Jan.* of this year I accidentally keyed in my husbands CIBC account number to Citizens bank and placed ****.** in his account. Unfortunately it was the wrong bank. Our Bank of Montreal traced the money to this account at your bank and we’re told that the money would not be refunded. If you are aware this was done in error why are you not returning my money? Please help us to resolve this issue quickly.
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Citizens Bank

Customer service issue
Reported by GetHuman1962814
Jan 14th, 2019 - 9 mons ago
I have an issue with Citizens Bank too
Not resolved
Seen by 11 customers so far
Similar issue to 391 others
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Timeline
GetHuman1962814 started working on this issue
Jan 14th 5:27pm