I need a copy of a legal check for a deposit that was rejected by the issuer (Insurance...

GetHuman764095's customer service issue with Citizens Bank from June 2018

Help with my Citizens Bank issue
I need a copy of a legal check for a deposit that was rejected by the issuer (Insurance Company). The deposit was rejected because the endor*****t did not suit the insurance company (it needed to be signed rather than deposit only). My branch (after calling elsewhere) claims that the "banks policy" is not to issue a copy of a legal check in this instance. The insurance company however says that this is done all the time and said I needed to contact the proper person. So, I'm trying. My name is Tom Anderson a signer on the account in question. I need to speak to someone. My number is ***-***-****.
I trust that Citizens Bank will make this right and come up with a resolution that is fair.
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Citizens Bank

Customer service issue
Reported by GetHuman764095
Jun 8th, 2018 - 16d ago
I have an issue with Citizens Bank too
Fixed
Seen by 5 customers so far
Similar issue to 464 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman764095 started working on this issue
Jun 8th 6:39pm
GetHuman764095 indicated the issue is not fixed yet.
Jun 8th 11:14pm