I need a copy of a legal check for a deposit that was rejected by the issuer (Insurance...

GetHuman764095's customer service issue with Citizens Bank from June 2018

Help with my Citizens Bank issue
The issue in GetHuman764095's own words
I need a copy of a legal check for a deposit that was rejected by the issuer (Insurance Company). The deposit was rejected because the endorsement did not suit the insurance company (it needed to be signed rather than deposit only). My branch (after calling elsewhere) claims that the "banks policy" is not to issue a copy of a legal check in this instance. The insurance company however says that this is done all the time and said I needed to contact the proper person. So, I'm trying. My name is Tom Anderson a signer on the account in question. I need to speak to someone. My number is ***-***-****.
GetHuman764095 did not yet indicate what Citizens Bank should do to make this right.
I have an issue with Citizens Bank too
How GetHuman764095 fixed the problem
We are waiting for GetHuman764095 to fix the problem and share the solution with the rest of us customers.
Please help with my Citizens Bank issue
Do you have a customer issue as well?
We can help you get Citizens Bank's attention and get better help faster. Tap below to get started.
Having Citizens Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Citizens Bank email you?
This email address isn't valid

Citizens Bank

Customer service issue
Reported by GetHuman764095
Jun 8th, 2018 - 5 mons ago
I have an issue with Citizens Bank too
Fixed
Seen by 6 customers so far
Similar issue to 464 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman764095 started working on this issue
Jun 8th 6:39pm
GetHuman764095 indicated the issue is not fixed yet.
Jun 8th 11:14pm