cant grt into my unline account ask for a new p***word every time chaned about * times...

GetHuman-ajuju's customer service issue with Citizens Bank from June 2018

Help with my Citizens Bank issue
cant grt into my unline account ask for a new p***word every time chaned about * times in a month.....It says you haveexceeded the maxium number of p***word attempts but we have not even tried to get in..I would like to start with a new user name or just close it if I cant
I trust that Citizens Bank will make this right and come up with a resolution that is fair.
Help with my Citizens Bank issue
How GetHuman-ajuju fixed the problem:
Just changed the p*** word again * times in a month and now it ask the same so problem not fixed
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Citizens Bank

Customer service issue
Reported by GetHuman-ajuju
Jun 5th, 2018 - 2 mons ago
I have an issue with Citizens Bank too
Fixed
GetHuman-ajuju shared how to fix
Seen by 5 customers so far
Similar issue to 373 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-ajuju started working on this issue
Jun 5th 4:46pm
GetHuman-ajuju confirmed the issue is fixed. Hooray!
Jun 6th 9:02pm