I received a call stating I have not paid my loan for the month of April. However accor...

GetHuman628263's customer service issue with Citizens Bank from April 2018

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The issue and preferred resolution, in GetHuman628263's own words:
I received a call stating I have not paid my loan for the month of April. However according to Navy Federal Credit Union I paid it on April *th. I have been paying the day $***.** every month.
I trust that Citizens Bank will make this right and come up with a resolution that is fair.
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Citizens Bank

Customer service issue
Reported by GetHuman628263
Apr 25th, 2018 - 3 mons ago
I have an issue with Citizens Bank too
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman628263 started working on this issue
Apr 25th 5:10pm