Citibank will not honor a Citibank personal check from my father to be cashed at their...

GetHuman-graphzep's customer service issue with Citibank from January 2021

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The issue in GetHuman-graphzep's own words
I was trying to cash a small amount Christmas gift check from my father. ... Citibank will not honor a Citibank personal check from my father to be cashed at their local community branches, regardless of proper identification.*What reasonable logic could Citibank offer for declining to cash a small Christmas gift check from a father to son?*Stating that "in efforts to combat fraud, it's just not our policy to cash checks" is far from a logical or reasonable response in this scenario. Where is the risk? Why doesn't Citibank honor it's own checks? even when they're cashiers checks?
This was especially frustrating because there is no reason to not honor your own check.
They could make this right by honoring and cashing their own check.
N*A
Anything I've already tried results in the answer that "it's just our policy not to cash checks."
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Citibank

personal checking
Customer service issue
Reported by GetHuman-graphzep
Jan 8th, 2021 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 2229 others
0 customers following this
Items needed
Account holder name
Billing address
Date of Birth
Last 4 digits of SSN

Timeline

GetHuman-graphzep started working on this issue
Jan 8th, 2021 9:54pm
GetHuman-graphzep indicated the issue is not fixed yet.
Jan 8th, 2021 10:18pm

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