I need help!!! I have been a customer with Citi for a very long time and always had g...

GetHuman5371333's customer service issue with Citibank from October 2020

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The issue in GetHuman5371333's own words
I need help!!! I have been a customer with Citi for a very long time and always had great response with customer service. However I have made * calls today. One I got hung up on and had to call again and all I get is a robot asking me ." Do I need this or do I need that" I need to know where to click to get online to pay a bill. She can't answer that question and apparently doesn"t know where to send me for the answer. Just ONE little question and all I get is a lady asking me what do I need I just want a human. If I can't communicate with an agent in person to answer a question maybe I don't need CITIBANK any more. Because if I can't get a single little question answered maybe I shouldn't trust Citi with my account. If I can't get a human and can't find out how to click online .HOW AM I GOING TO BE ABLE TO PAY MY BILL? Tell me if someone can contact me with this information I am request or do I need to just cancel my account.

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Citibank

Customer service issue
Reported by GetHuman5371333
Oct 15th, 2020 - a year ago
I have an issue with Citibank too
Not resolved
Seen by 14 customers so far
Similar issue to 2140 others
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Timeline

GetHuman5371333 started working on this issue
Oct 15th, 2020 9:35pm

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