I need help!!! I have been a customer with Citi for a very long time and always had g...

GetHuman5371333's customer service issue with Citibank from October 2020

14 views | 2140 similar | 0 following
Help with my Citibank issue
Next: our robot will wait on hold for GetHuman5371333 to get a Citibank rep on the line!
Always use the GetHuman Phone to call Citibank. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman5371333's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5371333 may need:
Account holder name, Billing address, Date of Birth, and Last 4 digits of SSN
The issue in GetHuman5371333's own words
I need help!!! I have been a customer with Citi for a very long time and always had great response with customer service. However I have made * calls today. One I got hung up on and had to call again and all I get is a robot asking me ." Do I need this or do I need that" I need to know where to click to get online to pay a bill. She can't answer that question and apparently doesn"t know where to send me for the answer. Just ONE little question and all I get is a lady asking me what do I need I just want a human. If I can't communicate with an agent in person to answer a question maybe I don't need CITIBANK any more. Because if I can't get a single little question answered maybe I shouldn't trust Citi with my account. If I can't get a human and can't find out how to click online .HOW AM I GOING TO BE ABLE TO PAY MY BILL? Tell me if someone can contact me with this information I am request or do I need to just cancel my account.

GetHuman5371333 did not yet indicate what Citibank should do to make this right.

How GetHuman5371333 fixed the problem

We are waiting for GetHuman5371333 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Citibank's attention and get better help faster. Tap below to get started.
Having Citibank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5371333 fixes it.
This email address isn't valid

Citibank

Customer service issue
Reported by GetHuman5371333
Oct 15th, 2020 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 2140 others
0 customers following this

Timeline

GetHuman5371333 started working on this issue
Oct 15th, 2020 9:35pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies